Shipping Policy

 

 

This Shipping Policy explains how orders placed through the HearOver® website (the “Site”) are processed and delivered. The Site is operated by Houcine BEL Limited and managed by Nizar Ventures LLC.

1. Shipping Regions

We ship to customers throughout the United States, subject to carrier availability and any delivery restrictions that may apply to certain locations.

For orders outside the United States, please contact us through the contact form available on the Site before placing your order to confirm whether delivery is available to your destination and whether additional shipping charges may apply.

2. Shipping Rates

  • Fast Standard Shipping: Free on U.S. orders unless otherwise stated at checkout.
  • Express or Priority Delivery: Where available, additional delivery options and applicable charges may be displayed at checkout or provided upon request.

3. Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Processing times may occasionally be longer during high-volume periods, promotional events or due to circumstances outside our reasonable control.

Once your order has been dispatched, you will normally receive a shipping confirmation email containing your tracking information where tracking is available.

4. Estimated Delivery Times

  • Fast Standard Shipping within the United States: typically 3–7 business days after processing.
  • Express or Priority Shipping: delivery times vary depending on the service and destination and will be communicated where this option is available.
  • Deliveries to remote or rural areas, Alaska, Hawaii, U.S. territories and APO/FPO addresses may require additional time depending on the destination and carrier.

All delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, severe weather, customs or border processing where applicable, high-volume periods, incorrect address information or other circumstances outside our reasonable control.

5. Order Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order after the package has been dispatched.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your delivery information carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update delivery information before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been handed to the carrier.

7. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided with your shipment.

If the tracking information does not resolve the issue, please contact us through the contact form available on the Site and provide your order number so that we can assist you.

8. Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us as soon as reasonably possible with your order number and relevant information about the issue.

We may request photographs or other information where reasonably necessary to investigate a damaged shipment or submit a claim with the applicable carrier.

Where applicable, we will work with the carrier and provide an appropriate resolution in accordance with our policies and any mandatory consumer rights available under applicable U.S. federal and state law.

9. Incorrect or Incomplete Addresses

Houcine BEL Limited is not responsible for delivery delays resulting from incorrect or incomplete address information supplied by the customer, except to the extent otherwise required by applicable law.

If a package is returned to us because the address provided was incorrect, incomplete or undeliverable, we will contact you regarding the available options for redelivery or refund, as applicable.

10. International Shipments

Where international delivery outside the United States is available, the customer may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country, unless expressly stated otherwise during checkout.

Customs processing may also affect estimated delivery times.

11. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or waive any mandatory consumer rights or remedies that cannot legally be excluded under applicable U.S. federal and state law.

12. Contact

For questions about shipping, tracking or a delivery issue, please use the contact information or contact form made available on the Site and include your order number where applicable.