Privacy Policy

 

Houcine BEL Limited, operator of the HearOver® website (the “Site”), is committed to protecting your personal information and handling it transparently and responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit the Site, place an order, contact us, subscribe to communications or otherwise interact with HearOver®.

1. Who We Are

The Site is operated by:

Houcine BEL Limited
23F, Bayfield Building
99 Hennessy Road
Wan Chai, Hong Kong

The Site is managed and administered on behalf of Houcine BEL Limited by Nizar Ventures LLC, a Wyoming limited liability company.

Houcine BEL Limited is responsible for the personal information it collects and processes in connection with the operation of the Site, subject to applicable privacy laws.

For privacy-related questions or requests, please use the contact information or contact form made available on the Site.

2. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

  • Contact information: name, email address, telephone number, billing address and shipping address.
  • Order information: products purchased, order history, delivery information, returns, refunds and customer service interactions.
  • Payment information: payment-related information required to complete a transaction. Payment information is generally processed by our payment service providers, and Houcine BEL Limited does not directly store complete payment card numbers where those details are processed by those providers.
  • Technical information: IP address, browser type, device information, operating system, approximate location derived from technical information and other information generated when you interact with the Site.
  • Usage information: pages viewed, links clicked, referring pages, interactions with the Site, shopping activity and other information relating to how the Site is used.
  • Marketing information: communication preferences, interactions with advertising and marketing communications, and information used to measure campaign performance.
  • Customer-submitted content: reviews, photographs, feedback, messages and other information you choose to provide to us.

3. How We Collect Personal Information

We may collect personal information:

  • directly from you when you place an order or provide information;
  • when you contact our customer support team;
  • when you submit a review, form or other content;
  • automatically through cookies, pixels and similar technologies;
  • through Shopify and other service providers used to operate the Site;
  • from advertising, analytics and measurement providers; and
  • from other sources where permitted by applicable law.

4. How We Use Personal Information

We may use personal information for purposes including:

  • processing and fulfilling orders;
  • processing payments, refunds and returns;
  • arranging shipment and providing order tracking;
  • providing customer support;
  • communicating with you about your orders or account;
  • operating, maintaining and improving the Site;
  • personalizing your experience where permitted;
  • measuring Site performance and understanding how customers use the Site;
  • detecting and preventing fraud, abuse and security incidents;
  • complying with accounting, tax, legal and regulatory obligations;
  • sending marketing communications where you have provided consent or where otherwise permitted by applicable law; and
  • measuring and improving advertising campaigns where permitted by applicable law and your applicable privacy choices.

5. Shopify

The Site is hosted and operated using Shopify's ecommerce platform.

Shopify may process personal information in connection with providing hosting, checkout, ecommerce, security and related services for the Site.

Shopify's processing of personal information is also subject to its applicable privacy terms and policies.

6. Analytics and Advertising Technologies

We may use analytics, advertising and measurement technologies to understand Site usage, measure advertising performance and improve our marketing.

Depending on the technologies currently enabled on the Site, these may include services provided by companies such as Google and Meta.

These technologies may collect information about your browser, device, Site activity, interactions with advertisements and other online activity through cookies, pixels, tags, APIs or similar technologies.

The information received and processed by these providers may also be subject to their own privacy policies and practices.

7. Cookies and Similar Technologies

The Site may use cookies and similar technologies for purposes including:

  • operating essential Site and checkout functionality;
  • remembering preferences;
  • maintaining security and preventing fraud;
  • understanding Site performance and usage;
  • measuring advertising performance; and
  • supporting personalized advertising where permitted.

Where required by applicable law, non-essential cookies or similar technologies will be used in accordance with applicable consent requirements.

You may also be able to manage certain cookie preferences through the consent tools made available on the Site and through your browser or device settings.

8. Marketing Communications

We may send promotional emails, messages or other electronic marketing communications where you have consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism included in the applicable communication.

Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications that are necessary in connection with an order or customer service request.

9. How We Share Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business, including:

  • Shopify and ecommerce infrastructure providers;
  • payment processors;
  • shipping, logistics and fulfillment providers;
  • customer support providers;
  • email and communication service providers;
  • analytics and advertising providers;
  • fraud prevention and security providers;
  • professional advisers where necessary; and
  • government authorities or other parties where disclosure is required by law.

These providers may process personal information only as permitted under their applicable agreements, privacy policies and legal obligations.

10. Sale or Sharing of Personal Information

Houcine BEL Limited does not sell personal information for monetary payment in the ordinary meaning of the term.

Some advertising or analytics activities may nevertheless be treated as a “sale,” “sharing” or targeted advertising under certain U.S. state privacy laws. You may opt out of these activities through our “Do not sell or share my personal information” page. We also honor the Global Privacy Control (GPC) signal where required by applicable law.

11. International Data Transfers

Houcine BEL Limited is based in Hong Kong, while HearOver® serves customers in the United States.

Our service providers may also operate in the United States, Hong Kong and other countries. As a result, personal information may be processed or stored outside the state or country in which you reside.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement or government authorities in accordance with applicable law.

We take reasonable steps to use service providers and arrangements appropriate to the nature of the personal information being processed and applicable legal requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and transaction records, providing customer service, preventing fraud, resolving disputes and complying with legal, accounting and tax obligations.

Retention periods may vary depending on the type of information and the reason it is being processed.

When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled in accordance with applicable legal requirements.

13. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

14. Your Privacy Rights

Depending on where you reside and the privacy laws applicable to you, you may have rights relating to your personal information, including the right to request access to or correction of personal information held about you.

You may also have additional rights regarding withdrawal of consent, deletion, complaints or certain uses or disclosures of personal information where provided by applicable law.

To submit a privacy request, please use the contact information or contact form available on the Site. We may need to verify your identity before processing certain requests.

15. U.S. State Privacy Rights

If you reside in a U.S. state with a comprehensive privacy law, such as California, you may have the right, subject to applicable exceptions, to:

  • know what personal information we collect, use and disclose about you;
  • request access to, correction of or deletion of your personal information;
  • opt out of the “sale” or “sharing” of your personal information and of targeted advertising;
  • appeal our decision regarding your request, where provided by applicable law; and
  • not receive discriminatory treatment for exercising your privacy rights.

You may designate an authorized agent to submit a request on your behalf where permitted by applicable law. We may need to verify your identity and the agent's authority before processing the request.

Nothing in this Privacy Policy is intended to restrict any privacy right that cannot legally be restricted or waived.

16. Children's Privacy

The Site and HearOver® products are intended for adults. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and delete the information where appropriate.

17. Third-Party Websites

The Site may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and Houcine BEL Limited is not responsible for the privacy practices of independent third parties.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, services or legal requirements.

The updated version will be made available on the Site. Where required by applicable law, additional notice or consent will be provided.

19. Contact

For questions about this Privacy Policy, our handling of personal information, or to exercise an applicable privacy right, please use the contact information or contact form made available on the Site.