Return & Exchange Policy

 

 

At HearOver®, operated by Houcine BEL Limited and managed by Nizar Ventures LLC, we want you to feel confident about your purchase. This Refund & Returns Policy explains how our 45-day home trial, returns, exchanges and refunds work.

1. 45-Day Home Trial

HearOver® One is covered by our 45-day home trial.

You may try your HearOver® hearing devices at home and, if you decide they are not right for you, request a return within 45 days of receiving your order.

Because the purpose of the home trial is to allow you to properly evaluate the product, opening the packaging and reasonably using the hearing devices during the trial period does not, by itself, make them ineligible for return.

2. Return Conditions

To qualify for a return under our 45-day home trial:

  • Your return request must be submitted within 45 days of receiving your order.
  • The hearing devices must be returned in reasonable condition and must not have been intentionally damaged, altered or misused.
  • The original charging case and other reusable components supplied with the product should be returned with the hearing devices.
  • Proof of purchase or your order number may be required to process the return.

Normal and reasonable use of the product for the purpose of evaluating it during the 45-day home trial will not, by itself, disqualify your return.

3. Hygiene and Ear Tips

For hygiene reasons, used ear tips, domes or other disposable components that come into direct contact with the ear may not be eligible for reuse or resale.

This does not prevent the HearOver® hearing devices themselves from being returned under the 45-day home trial when the applicable return conditions are met.

Nothing in this section limits any mandatory rights you may have if a product is faulty, damaged, incorrect or otherwise does not comply with applicable consumer protection law.

4. How to Request a Return

To request a return:

  • Contact our customer support team using the contact form available on the Site.
  • Include your order number and identify the product or products you wish to return.
  • Our team will provide the applicable return instructions and return address.
  • Please do not send a return to the Houcine BEL Limited registered business address unless our customer support team specifically instructs you to do so.

Returns sent to an unauthorized address may experience significant processing delays.

5. Return Shipping Costs

Unless otherwise stated as part of a promotional offer, return shipping costs for a change-of-mind return under the 45-day home trial are the responsibility of the customer.

If the product received is defective, damaged, incorrect or otherwise covered by mandatory consumer protection rights, we will provide an appropriate solution regarding return shipping costs as required by applicable law.

6. Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Refunds are typically processed within 7–14 business days after the returned product has been received and inspected.

Approved refunds will normally be issued to the original payment method used for the purchase.

After a refund has been issued by us, additional processing time may be required by your bank, card issuer or payment provider before the funds appear in your account.

7. Incomplete, Damaged or Abused Returns

The 45-day home trial is intended to allow reasonable evaluation of the product and does not cover intentional damage, misuse, unauthorized modification, loss or abuse.

Where permitted by applicable law, a refund may be reduced or refused if the returned product has been materially damaged through misuse, is missing essential reusable components, or has been altered beyond what would reasonably be necessary to evaluate the product.

Any such assessment will be made reasonably and will not affect mandatory consumer rights that cannot legally be excluded or limited.

8. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged during delivery or different from what you ordered, please contact us as soon as reasonably possible and provide your order number and details of the issue.

We may request photographs, videos or other reasonable information to help us assess the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement, repair, exchange or refund.

Claims relating to faulty, damaged or incorrect products are separate from our voluntary 45-day home trial and remain subject to any mandatory consumer rights available under applicable law.

9. Exchanges

Where an exchange is available, please contact our customer support team before returning the product.

Exchange availability may depend on product availability and the circumstances of the return.

10. U.S. Consumer Rights

Customers in the United States may have mandatory consumer rights and remedies under applicable federal and state law, including implied warranties where they cannot lawfully be disclaimed.

Our 45-day home trial and any commercial warranty offered by HearOver® are provided in addition to those mandatory rights.

Nothing in this Refund & Returns Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded, restricted or waived.

11. Refunds for Canceled Orders

If you request cancellation before your order has entered fulfillment or been dispatched, contact us as soon as possible.

We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once processing or fulfillment has begun.

If an order is successfully canceled after payment has been collected, the applicable refund will normally be issued to the original payment method.

12. Contact

For any return, exchange or refund request, please use the contact information or contact form made available on the Site and include your order number where applicable.